1. Payment
  2. Deliveries
  3. Refunds&Damages
  4. Cancelling Your Order
  5. Terms&Conditions

Payment

  1. Please ensure your email address is correct as this is where your order confirmation will be sent.
  2. Upon selecting “Complete Order” you will be taken to the WorldPay secure payment pages.
  3. Once payment has been processed you will be taken back to the Odysea On-line Store website.
  4. A confirmation email will be issued by WorldPay. Please keep this in a safe place.

Deliveries

  1. Deliveries can only be made to UK mainland addresses. Please call us directly for deliveries to other areas.
  2. A standard delivery charge of £6.95 plus VAT (£8.11 Net) is added to every order. UK mainland orders over £30.00 and orders to Scottish Highlands over £40.00 are eligible for free delivery.
  3. We can only deliver to one single address. Orders will not be split.
  4. We aim to deliver all orders within 4 working days. Deliveries are only made Monday-Friday between 9am and 6pm.
  5. A third party courier company is used to deliver orders on our behalf. A signature for delivery is required so please ensure someone is available to receive the order.

Refunds & Damages

  1. Please call us directly if you are unhappy, for whatever reason, with your order.
  2. Please call us directly if any product is damaged on receipt of the order. A photograph of the product will be required.

Cancelling Your Order

  1. If y.ou chose to cancel you order then a refund will be issued within 30 days.
  2. If goods have been received they will need to be returned in the condition they were received in and at your own expense before a refund is issued

Terms&Conditions

View full Terms Conditions